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RETURNS POLICY

 

 

 

 

 

 

RETURNS POLICY

 

If the goods are to be rejected in the time limit set in clause 7 above, the Customer shall comply with the return procedure as defined in clause 8.2, below. Home, Field & Stream will not accept any returned goods should the return not follow the aforementioned return procedure.

The Customer must send all returns within 14 days of receipt to;


Returns Department

Home, Field & Stream
Online Sales
18-20 Church Street
Enniskillen
Co. Fermanagh
Northern Ireland

BT74 7EJ



Any used, worn, damaged products or those with sales tags removed will NOT be eligible for a refund/exchange.

It is advisable that a certificate of posting is obtained.

Please allow 28 days for your returned item to be delivered (within the UK)

In cases where the rejection of the goods is due to a defect in an item, the Customer is entitled to a replacement. The faulty or damaged product must be returned to the manufacturer or Home, Field & Stream before the replacement can be issued. Postage costs will be refunded to the customer on inspection of the goods and confirmation of fault by the manufacturer or ourselves.


In cases where the rejection is due to an incorrect order from the Customer or to dissatisfaction, the Customer is entitled to a refund, exchange or credit note. You as the buyer are responsible for postage/carriage charges of returned items. 

If help is required with sizing please contact us with measurements and we can assist further, via live support section (link), email: contact@hfs-online.com or 0044 (0)2866 340 758


In cases where the customer does not sign for the goods on delivery or for whatever reason, they are not accepted by the customer and returned, we will offer either to re-send the package at an additional cost, or to refund the original payment minus the postage and packaging and other costs involved.
 
 
Items returned for refund will be refunded less any postage costs including items with free delivery and are subject to a 10% handling charge. Items returned under warranty buyer to pay for all post costs. The placement of an order indicates your acceptance of these terms and conditions. Please read them carefully and print a copy for future reference. Terms and conditions do not affect your statutory rights.